Outsource Technologies, Inc.

Position	Services Coordinator/Administrative Assistant
Location	Vancouver, WA 98683
Compensation	$11-$14.00/hr. DOE
Experience Level (between 1-4)	2
Desired Education	AA/AS Degree; Industry Certification(s): CompTIA A+, Network+
Job Description	Outsource Technologies, Inc. is currently seeking a Services Coordinator/Administrative Assistant with primary responsibility for providing service scheduling, telephone reception and back-end administrative duties. Day-to-day activities include moderate interaction with end-users and executive management working in a variety of application and computing environments.
Desired Experience	Familiarity with Microsoft Windows productivity suites including Microsoft Office and Outlook. Superb phone skills. efficiently handles a high volume of calls, answers and directs inquiries. Practices superior customer-oriented telephone etiquette to obtain information and relay to the appropriate parties. . Greets callers, establishes rapport, projects professional tone Experience relaying service related issues to appropriate parties. Keeps clients and staff updated based on their information needs. Encourages open communication by listening attentively and actively. Seeks to fully understand information from many points of view. Places primary importance on delivering superior customer service. Organizational skills. Keeps files and work area organized. Maintains a comprehensive library of reference and historical data. Ability and willingness to recognize when it is necessary to ask for technical assistance from others Takes ownership of tasks and follows through to completion Manage time wisely. Takes a personal interest in one's quality of work Ability to effectively handle escalations and time critical issues. Ability to deal effectively with stressful situations Contributing efforts on occasional evenings and weekends when necessary Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution
Other Desired Skills	Critical skills and work habits include quality control, productivity, initiative, communication, customer service, and responding with appropriate level of urgency to end-user requests. Key considerations include: Maturity Ability and willingness to recognize when it is necessary to ask for technical assistance from others Takes ownership of tasks and follows through to completion Takes a personal interest in one's quality of work Ability to pay close attention to detail while performing technically detailed tasks in time allotted Ability to deal effectively with stressful situations Contributing efforts on occasional evenings and weekends when necessary Learning Ability Ability to effectively assess, document and escalate network related issues to technical staff Ability to communicate internal and external difficulties effectively and to propose solutions in a constructive manner Motivations Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution Enjoys sharing information and working with a team of people
Contact Information	Contact: Human Resource Dept. (careers@o-t-i.net) Phone: 360.816.2220, Ext. 205 Fax: 360.816.2237
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